Shipping Policy

This Shipping Policy applies to orders placed through the Naturnest Germany / Europe store.

1. Shipping Areas & Costs

1.1 Delivery Areas

Free Shipping:
We offer free standard shipping within Germany.

European Shipping:
We ship to most European countries (excluding Cyprus, Malta, and Iceland).

United Kingdom (UK):
Shipping to the United Kingdom is also available.

Non-Deliverable Regions:
At this time, we do not ship to:

• Cyprus

• Malta

• Iceland

If your location is outside our standard delivery areas, please contact our customer service team for an individual shipping solution.

1.2 Shipping Costs

• Germany: Free shipping

• Europe (excluding Germany): Flat shipping fee of €100

• United Kingdom (UK): Flat shipping fee of €100

All applicable shipping costs will be clearly displayed during checkout.

2. Shipping Methods & Delivery

2.1 Shipping Methods

Shipping methods are automatically assigned based on the product type and cannot be manually selected.

• Rooftop Tents:
  Shipped via standard parcel service using truck transportation (e.g. DHL, DPD, UPS).

• Awnings, Sunshades & Accessories:
  Shipped via freight carriers (palletized or consolidated freight).

2.2 Delivery Timeframes

• Germany:
  Estimated delivery within 1–3 business days after dispatch

• Other European Countries & UK:
  Estimated delivery within 2–7 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination, order volume, public holidays, or unforeseen circumstances.

2.3 Freight Delivery Notes (Rooftop Tents Only)

• Delivery is curbside only (not to your door or inside the premises).

• Drivers are not obligated to assist with unloading.

• Please ensure sufficient assistance is available to receive and unload the shipment.

• If delivery fails due to unavailable recipients or unloading issues, additional return or redelivery fees may apply.

2.4 Delivery Appointment & Signature Requirement

• For freight deliveries (rooftop tents), the carrier will contact you by phone to arrange a delivery appointment.

• An adult must be present to receive and sign for the shipment.

• Delivery to P.O. Boxes is not available for freight shipments.

• Please ensure your contact phone number is accurate to avoid delivery delays.

2.5 Tax Notice

• Tax will be calculated and charged separately at checkout in addition to the product price. The final tax amount depends on the shipping address and applicable German tax and VAT regulations.

3. Order Tracking & Shipping Protection

3.1 Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

• You can track your shipment via the “Track Your Order” section on our website.

Customer Service:
For any shipping-related inquiries, please contact us at:
📧 support-de@naturnest.com

Last updated: 2026-01-14